Privacy policy

1. Who is responsible for your data?

The data controller is Fastgoed BV, trading as Super Storage, registered with the Crossroads Bank for Enterprises under number BE 0628.981.850. The storage facility itself is located at Prinsenweg 59, 3700 Tongeren.

For any questions about your personal data, contact info@superstorage.be.

2. What data do we process, and why?

If you rent a storage unit. We process your name, address, email address, phone number, bank details for the direct debit, your rental contract details and your payments. For businesses, also the company name and VAT number. We need this data to perform the rental agreement (Article 6.1.b GDPR) and to meet our accounting and tax obligations (Article 6.1.c GDPR).

Access to the building. You receive a personal access code. The access system logs when that code is used. We do this to secure the building and the belongings of all tenants (legitimate interest, Article 6.1.f GDPR).

CCTV. The building is monitored by cameras both outside and inside, and every storage unit lock is fitted with a camera. We do this to prevent and establish break-ins, theft and vandalism, and to safeguard the safety of tenants and their belongings (legitimate interest, Article 6.1.f GDPR). CCTV is operated in line with the Belgian Camera Act of 21 March 2007: a sign indicating camera surveillance is displayed at the entrances, and the cameras are registered with the police. Footage is kept for a maximum of one month, unless needed as evidence of a crime, damage or nuisance. Only Super Storage has access to the footage, and it is only shared with the police or the courts when necessary.

If you contact us. If you get in touch by email, phone or WhatsApp, we use your name, contact details and message to answer your query (steps taken at your request prior to an agreement, or our legitimate interest in answering questions).

If you visit the website. Our hosting provider logs technical data, such as your IP address and the time of your visit, in server log files. This is necessary to keep the website safe and working (legitimate interest). If you additionally give consent via our cookie banner, we use Google Analytics to measure how visitors use our website and to measure whether our Google Ads advertisements lead to a booking (conversion tracking), so we can improve our website and advertisements (consent, Article 6.1.a GDPR). If you decline, Google's measurement script (via Google Consent Mode) stays set to "denied" and no cookies are placed or data about you sent. You can read more about this in our cookie policy.

We do not use your data for automated decision-making or profiling, and we never sell it to third parties.

3. Who do we share your data with?

We only share your data with parties that help us deliver our services, and only to the extent necessary:

• Younit (MyYounit): the online booking and management system you use to book, pay and manage your contract.
• Our hosting provider: DeltaBlue, for hosting the website.
• Payment provider: Mollie, for processing online payments and direct debits.
• Our accountant: Finvision Hasselt, for bookkeeping and tax filings.
• Formspree: the service that forwards our contact form submissions to our email address.
• Google Analytics and Google Ads (Google Ireland Limited): for website statistics and to measure whether our search ads lead to a visit or booking (via the Google Ads conversion tag), only if you have consented via our cookie banner.
• Public authorities or the police, if we are legally required to.

Where necessary, we have data processing agreements in place with these providers. If you contact us via WhatsApp, Meta (WhatsApp) also processes your data under its own privacy policy.

4. Is your data processed outside the EU?

We aim to have your data processed within the European Economic Area. If it is nonetheless transferred to a country outside the EEA, for example via WhatsApp, Formspree or, if you consented to it, Google Analytics, this only happens with appropriate safeguards, such as an adequacy decision of the European Commission (such as the EU-US Data Privacy Framework) or standard contractual clauses.

5. How long do we keep your data?

• Rental data: for as long as the rental agreement runs, and afterwards for as long as needed to settle any disputes.
• Invoices and accounting records: 10 years, as required by law.
• Access logs: one month.
• CCTV footage: a maximum of one month, unless needed as evidence of an incident.
• Contact messages: until your query is handled, and a maximum of one year afterwards, unless it leads to an agreement.
• Analytics data (only if you gave consent): 14 months by default, per Google Analytics' settings.

6. How do we secure your data?

We take appropriate technical and organisational measures to protect your data against loss, misuse and unauthorised access. The website is only served over a secure connection (HTTPS), and only those who need the data for their work have access to it.

7. Your rights

You have the right to:

• access your data and get a copy of it;
• have inaccurate data corrected;
• have your data erased, unless we are legally required to keep it;
• have processing restricted;
• receive your data in a common format or have it transferred (portability);
• object to processing based on our legitimate interest.

Send your request to info@superstorage.be. We respond within one month. To prevent misuse, we may ask you to confirm your identity.

8. Filing a complaint

If you're not happy with how we handle your data, please let us know first. You also always have the right to file a complaint with the Belgian Data Protection Authority, Drukpersstraat 35, 1000 Brussels, www.dataprotectionauthority.be.

9. Changes

We may amend this privacy policy, for example if we offer new services or legislation changes. The most recent version is always available on this page. For significant changes, we will notify tenants personally.

Last updated: 30 September 2026.